Privacy Policy

At Chocolate Elements we value the privacy of all our customers. We will not share your information unless allowed by you or if our business requires the express use to fulfill any action our company is required by your request

Information we collect: Anonymized data about your visit on the website is collected through third party web analytics services. Such information gathered from these analytics services includes pages visited, the origin of your visit and other data relating to how you access our website. There is no personally identifiable data held with us.

Cookies: Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website; to allow your browser to remember you and help logging in; to make improvements to our website. Cookies do not allow us to identify individuals from the information we collect

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you wish to do this, please check the settings of your browser. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

How we use the information: We will only collect and use your personal data where we have a legal basis to do so, and the information we collect will primarily be used to reply to your enquiries.

Data sharing: We do not share your personal information, except as described in this privacy policy. We may share your personal information with third party providers who perform services on our behalf such as spam checking.

Security of your personal information: We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss to personal data. Our website is secured by encryption so your data is not accessible when you are transmitting it.

Changes to our privacy policy: When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
    • Disclosure for a business purpose: shared with our processor Square Refer to https://squareup.com/au/en/legal/general/privacy which details how they use Customer Information.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Square
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Customer support information
    • Purpose of collection:
    • Source of collection:
    • Disclosure for a business purpose:
    • Personal Information collected: 
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Disclosure for a business purpose: 
    • Personal Information collected:

Security of your personal information: We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss to personal data. Our website is secured by encryption, so your data is not accessible when you are transmitting it.

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.

Contacting Chocolate Elements: If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly either by using our contact page or by writing to our email address shown below.

E-mail: hello@chocolateelements.com.au

Telephone: +61 493 110 949

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