Returns Policy

Chocolate Elements’ return policy does not cover perishable items such as confectionery and chocolates, nor gift vouchers.

To qualify for a return:

  • The item must be returned within 30 days of purchase.
  • A valid proof of purchase is required.
  • The item must be faulty or unused and in the same condition as received.
  • Original packaging must be intact.

Acceptable forms of proof of purchase include:

  • A GST tax invoice.
  • A cash register or handwritten receipt.

Other proof may consist of:

  • Credit or debit card statements.
  • Lay-by agreements.
  • Receipts or reference numbers for phone or internet payments.

Refunds (if applicable):

  • We will notify you via email once we’ve received and inspected your return.
  • If approved, a credit will be applied to your credit card or original payment method within 7-10 business days.

Late or missing refunds (if applicable):

  • If you haven’t received a refund after the expected period, check with your bank first.
  • If the refund is still missing, contact us at hello@chocolateelements.com.au.

Sale items (if applicable):

  • Only regular priced items are eligible for a refund; sale items cannot be refunded.

Exchanges (if applicable):

  • Exchanges are subject to our discretion and are only for faulty items.
  • No exchanges or refunds for change of mind.

Gifts:

If the item was marked as a gift when purchased, you will get a gift credit for the value of your return.