Our returns policy does not extend to perishable goods such as our confectionery and chocolates. Gift vouchers are also non-returnable.
To be eligible for a return:
- It must be within 30 days of purchase.
- You must have a valid proof of purchase.
- Your item must be faulty or unused and in the same condition that you received it.
- It must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Valid proof accepted :
- A GST tax invoice or
- A cash register or hand written receipt.
Other types of proof of purchase can include:
- Credit or debit card statement.
- A lay-by agreement.
- A receipt or reference number given for phone or internet payments.
Refunds (if applicable)
Once your return is received and inspected, we will either tell you immediately (shop return) or send you an email to notify you that we have received your returned item. We will also notify you of our decision.
If your refund is to be processed, a credit will automatically applied to your credit card or original method of payment, generally within 7-10 business days, depending on your bank.
Late or missing refunds (if applicable)
If you have not received credit payment after the allotted time. Please contact your bank to find out if payment has been delayed, it may take some time before your refund is officially actioned.
If you’ve done this and you still have not received your refund, please contact us at hello@chocolateelements.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Exchanges will only be considered if an item is found to be faulty and at our discretion. You are not entitled to an exchange or refund if you have changed your mind after purchase.
Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit to the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the purchaser had the order shipped to themselves to give to you later, we will issue a refund to the person who originally made the purchase.
Disclaimer.
Chocolate Elements reserve the right to review and update our policy when required, when our business demands it or when Australia consumer laws change.
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