Shipping Policy

Yes we do ship our Chocolate, unfortunately not during hot weather approx. (Dec – February) or at anytime of the year if it is too hot .
Summary:

  • To protect the quality of our products only  Express Services are used.
  • Delivery dates or times are not guaranteed, external courier(s) (e.g. Australia Post Express & other) is used. Chocolate Elements will, do its best for your parcel to arrive on the date requested.
  • When you buy chocolates from us, we enter into a mutual agreement for your chocolates to arrive to in the best condition possible – which requires you/recipient to ensure someone is available to receipt the delivery or provide an address where someone can.
  • Our service is now automatically “authority to Leave”.

Delivery:

  • Please contact us for Express shipping costs & the risks associated for each area.
  • Freight to remote or non-metro areas may incur additional costs not charged at checkout. If freight takes more than 2-3 days, we may choose either to not ship or confirm with you that you will be taking responsibility for any damage, deterioration or melting of the chocolates.
  • If you do not want to have your order left without signature, then please advise us – this will incur extra charge of minimum $40 if you or recipient are not there to receipt the goods and are delivered to a Collect point or Redelivered.
  • If the parcel is left at your house unattended, Chocolate Elements will not take responsibility for loss, deterioration or damage. Please check the tracking and arrange for someone to be at the address on the date of delivery.
  • You are welcome to organise your own freight/pickup.

Tracking:

  • once you receive tracking information, please ensure that you check so you know when your order is coming.
  • Usually dispatched next Business Day, ordered after 1pm, the next business day after.
  • We don’t dispatch on Thursday or Friday so please allow for this when placing order.
  • Orders placed on Friday, Saturday or Sunday will be dispatched on a Monday.
  • We do not post to PO Boxes.
  • If the order is a gift, you need to be sure someone will be there to receive the parcel.

May I pick up my goods?

  • Yes, you may pick up from Chocolate Elements, Ground Floor 99 Melbourne Street, South Brisbane, QLD 4101.

 Can you Deliver Locally and what is the cost?

  • We currently offer local delivery Post code: 4101 speak to one of our team members to arrange . 

All Chocolates are sent via Australia Post Express or reputable courier, overnight if available.

  • Our chocolates are packed snuggly in Australia Post boxes.
  • Shipping is via air or road courier.

How long does it take?

  • Shipping normally takes 1-3 weekdays depending on the recipient location (not guaranteed at peak times in the year).
  • If we expect it will not be delivered by the weekend, we may hold the order until the following week to minimise travel time.

How long will it take to dispatch my order?
We are a small business; shipment will usually be organised within 1 Business Day after payment is confirmed.

  • If payment confirmed by 8am, orders are normally shipped the next business day (exception Thus & Fri)
  • For orders placed on weekends, normal shipping day is Monday.
  • Occasionally we have a run on some chocolates and sell out, your order may be delayed while we re-stock we will contact you to check whether this is OK or swap for an alternative product.

 Do you ship to regional and remote areas?

What address should I use?

  • When you order please use a physical delivery address and ensure someone will be available to sign.

What happens if I am not there when they deliver?

  • We do not take responsibility for delayed deliveries if the recipient is unavailable to accept the parcel, incorrect addresses or if redirection of the parcel.
  • If you ask for the parcel to be left without someone there, we do not take responsibility for the condition of the chocolates nor if the goods are stolen.
  • We accept no responsibility if the person receiving the goods at your delivery address eats your chocolates before you or intended recipient get them.

Please note that the courier may charge a re-delivery fee if they are unable to deliver the first time, they attempt delivery which will be charged to you.


Can you ship overseas?


Chocolate Elements reserves the right to update the content of its Shipping & Delivery T&C’s at any time without prior notification.

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