Your Privacy

Privacy Policy

At Chocolate Elements we value the privacy of our customers. We will not share information unless allowed by you. If our business requires it, we use your information to fulfil any legal action required.

Zero personally identifiable data is held with us from website analytics.

Information we collect

Anonymised data about your visit on the website is collected through third party web analytics services. Such information gathered from these analytics services includes pages visited. It also includes the origin of your visit and other data relating to how you access our website. There is no personally identifiable data held with us.

Cookies

How we use cookies

The website uses cookies to distinguish you from other users of our website. Cookies also keep track of your visits, helping us to give you the very best experience when you browse our website. They allow your browser to remember you and help with logging in. They also make improvements to our website. Cookies do not allow us to find individuals from the information we collect.

Managing cookies

You can set your browser to refuse all or some browser cookies. Your browser can also alert you when websites set or access cookies. If you wish to do this, please check the settings of your browser. If you turn off or refuse cookies, please note that some parts of our website become inaccessible and some features do not function properly.

How we use & share your information

  • How we use the information.

    Chocolate Elements only collect your personal data where we have a legal basis to do so. We will only use your personal data where we have a legal basis to do so. Information collected will primarily be used to reply to your enquiries.

  • Data sharing.

    We do not share your personal information, except as described in this privacy policy. We may share your personal information with third party providers who do services on our behalf like spam checking.

Personal Information we collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We also collect more information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See below for more information about what Personal Information we collect and why.

Device information

Purpose of collectionTo load the Site accurately for you, and to do analytics on Site usage to optimise our Site.
Source of collectionCollected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purposeShared with our processor Square. Refer to Square's privacy policy, which details how they use Customer Information.
Personal Information collectedVersion of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collectionTo give products or services to you to fulfil our contract. We process your payment information and arrange for shipping. We also give you invoices and/or order confirmations, communicate with you, and screen our orders for potential risk or fraud. We give you information or advertising in line with the preferences you have shared with us, relating to our products or services.
Source of collectionCollected from you.
Disclosure for a business purposeShared with our processor Square.
Personal Information collectedName, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

Purpose of collectionTo provide customer support.
Source of collectionCollected from you.

Security of your personal information

We are committed to taking appropriate technical and organisational measures to protect your personal data. These measures defend against unauthorised or unlawful processing. They also guard against accidental loss of personal data. Our website is secured by encryption, so your data is not accessible when you are transmitting it.

Changes to our privacy policy

Our privacy policy is regularly reviewed. This ensures we continue to serve the privacy interests of our customers. We reserve the right to change and update the privacy policy. These changes will be posted on our web site. We encourage you to visit this page periodically. This will make sure you are aware of any changes we have made.

Contacting Chocolate Elements. If you have any concerns about any personal information relating to you that we are holding, please contact us. You can do so directly by using our contact page, or via the details below.

E-mail: hello@chocolateelements.com.au
Telephone: +61 493 110 949