Returns Policy
Chocolate Elements' return policy does not cover perishable items such as confectionery and chocolates, nor gift vouchers.
To qualify for a return
- The item must be returned within 30 days of purchase.
- A valid proof of purchase is required.
- The item must be faulty or unused and in the same condition as received.
- Original packaging must be intact.
Proof of purchase
Acceptable forms of proof of purchase include:
- A GST tax invoice.
- A cash register or handwritten receipt.
Other proof may consist of:
- Credit or debit card statements.
- Lay-by agreements.
- Receipts or reference numbers for phone or internet payments.
Refunds (if applicable)
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We'll be in touch by email.
We will notify you via email once we've received and inspected your return.
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Approved refunds take 7–10 business days.
If approved, a credit will be applied to your credit card or original payment method within 7–10 business days.
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Late or missing refunds.
If you haven't received a refund after the expected period, check with your bank first. If the refund is still missing, contact us at hello@chocolateelements.com.au.
Sale items & exchanges
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Sale items (if applicable).
Only regular priced items are eligible for a refund; sale items cannot be refunded.
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Exchanges (if applicable).
Exchanges are subject to our discretion and are only for faulty items.
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Change of mind.
No exchanges or refunds for change of mind.
Buying a gift?
If the item was marked as a gift when purchased, you will get a gift credit for the value of your return.
Questions about a return? Get in touch with the Chocolate Elements team at hello@chocolateelements.com.au and we'll be happy to help.